Returns
Return Instructions
1. Write “RMA” and your order number on the package.
2. Send your return to:
Ideal Pet Products
24735 Avenue Rockefeller
Valencia, CA 91355
3. Once received and approved, your refund will be processed within 5–7 business days.
Return Policy
We want you to be completely satisfied with your Ideal Pet Products purchase. If you need to return an item, please review our policy below.
Returns & Refunds
- You may return items within 30 days of delivery for a refund of the product purchase price (shipping charges are non-refundable).
- Refunds will be issued to your original payment method once the return is received, inspected, and approved. This process typically takes 5–7 business days after we receive your return.
- Items must be in new and original condition, meaning unused, in original packaging, and including all parts and accessories.
Who pays for return shipping?
We cover return shipping if the return is due to our error (you received an incorrect or defective item). You cover return shipping if you’re returning an item for reasons not due to an Ideal Pet Products error. These include:
- You ordered the wrong item
- You return a non-defective or undamaged product
- You refuse delivery without inspection
- You miss a scheduled delivery appointment
Partial Refunds
If the returned item is damaged, missing parts, or not in its original condition, your refunded amount may be reduced, depending on the condition of the item. The amount will be determined at our sole discretion.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
Return Shipping Recommendations
We recommend using a trackable shipping service and keeping your shipping receipt. Ideal Pet Products is not responsible for return shipments that are lost or damaged in transit.
Frequently Asked Questions
How long do I have to return my item?
30 days from delivery.
Do I need to return the item in its original packaging?
Yes, the item must be in new and original condition, including all parts and accessories.
What if I used the item but didn’t like it? Can I still return it?
Likely no, unless the item is defective. Opened and used items may only qualify for a partial refund.
How long does it take to get my refund?
5–7 business days after the return is received and approved.
How will I receive my refund?
Refunds are issued to the original payment method.
Shipping & Cost Questions
Who pays for return shipping?
If the item is defective or incorrect, Ideal Pet pays. Otherwise, the customer pays.
How much will the return shipping cost me?
Varies based on item size and weight. Customer is responsible for all return shipping costs.
Do I have to pay a restocking fee?
Yes, 20% per item if returning for reasons not due to an Ideal Pet error.
What happens if my return is lost in transit?
Ideal Pet is not responsible, so customers should use a trackable shipping service.
Can I refuse delivery to return an item?
You can, but you will still be charged return shipping and a 20% restocking fee.
Exchange & Special Case Questions
Can I exchange my item instead of returning it?
No, Ideal Pet does not offer direct exchanges. You need to return and reorder.
What if my item arrives damaged or defective?
Contact Ideal Pet for a return label, and they will cover the shipping cost.
What happens if my return is missing parts or is damaged?
You may receive only a partial refund, based on Ideal Pet’s discretion.
Terms & Conditions
By clicking "sign in", "create account" or "complete purchase" and entering or otherwise using our website or mobile application (the "Site"), you agree to and accept these terms and conditions. Certain products and services on our Site may have additional terms that apply.
THESE TERMS AND CONDITIONS, AS WELL AS ANY OTHER PRODUCT AND SERVICE SPECIFIC TERMS ON OUR SITE, CONSTITUTE YOUR SERVICE AGREEMENT ("AGREEMENT") WITH IDEAL PET PRODUCTS AND ANY OF ITS OWNED OR OPERATED SITES WHERE THESE TERMS OF USE ARE POSTED ("IDEAL PET PRODUCTS"). THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS FOR YOUR USE OF OUR SITE AND YOUR PURCHASE OR USE OF ANY PRODUCTS OR SERVICES OFFERED ON THE SITE. BY ACCESSING AND/OR USING THE SITE, YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THE AGREEMENT AND TO ABIDE BY ALL OF THE TERMS AND CONDITIONS SET FORTH HEREIN. YOU MAY NOT ACCESS OR USE THIS SITE OR ACCEPT THIS AGREEMENT UNLESS YOU ARE AT LEAST 18 YEARS OLD.
ARBITRATION NOTICE: YOU AND IDEAL PET PRODUCTS AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND IDEAL PET PRODUCTS WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
