Shipping & Returns

Shipping & Returns

Customers may return items to Ideal Pet Products within 30 days of delivery for product refund (excluding shipping charges).

Ideal Pet will pay the return shipping cost(s) if the return is a result of our error (you received an incorrect or defective item, etc.).

You are responsible to pay the return shipping cost(s) and a 20% restocking charge (per item) when you return an item for any of the following reasons:

  • You ordered the wrong item
  • You return a non-defective or undamaged product
  • You refuse a delivery without inspection
  • You miss a delivery appointment

Write your order # on the package and return to: 24735 Avenue Rockefeller, Valencia, CA 91355. 

Once received, inspected and approved, we will process your refund.

Ideal Pet will give only a partial refund of the purchase price if the returned item is not in its new and original condition. The amount of the partial refund depends on the condition of the item as determined by our sole discretion.

Additionally, Ideal Pet reserves the right to deduct the actual return shipping fee, depending on size and weight, if the item is not in its original condition upon arrival back at our warehouse.

QUESTIONS: Please call Ideal Pet Products Toll Free at: 1-800-378-4385 Monday – Friday 8AM – 4PM PST (excluding holidays) or email: help@idealpetproducts.com

 

Terms & Conditions

By clicking "sign in", "create account" or "complete purchase" and entering or otherwise using our website or mobile application (the "Site"), you agree to and accept these terms and conditions. Certain products and services on our Site may have additional terms that apply.

THESE TERMS AND CONDITIONS, AS WELL AS ANY OTHER PRODUCT AND SERVICE SPECIFIC TERMS ON OUR SITE, CONSTITUTE YOUR SERVICE AGREEMENT ("AGREEMENT") WITH IDEAL PET PRODUCTS AND ANY OF ITS OWNED OR OPERATED SITES WHERE THESE TERMS OF USE ARE POSTED ("IDEAL PET PRODUCTS"). THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS FOR YOUR USE OF OUR SITE AND YOUR PURCHASE OR USE OF ANY PRODUCTS OR SERVICES OFFERED ON THE SITE. BY ACCESSING AND/OR USING THE SITE, YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THE AGREEMENT AND TO ABIDE BY ALL OF THE TERMS AND CONDITIONS SET FORTH HEREIN. YOU MAY NOT ACCESS OR USE THIS SITE OR ACCEPT THIS AGREEMENT UNLESS YOU ARE AT LEAST 18 YEARS OLD.

ARBITRATION NOTICE: YOU AND IDEAL PET PRODUCTS AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND IDEAL PET PRODUCTS WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

 

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